Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, no solder marks, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us and provide your order number. If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.
Cancelled Orders
Your order cannot be cancelled if it's been shipped already. Any unshipped orders can be cancelled by contacting us.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you have received the wrong item. We require you to ship your damaged items back to us first for inspection before we will send you replacements or issue a refund.
Any items sent uninsured are being posted at your own risk. We suggest you always use the insured shipping option.
Lost Parcels
Lost parcels will be processed via Australia Post if you used the insured shipping option. We will lodge an insurance claim and will wait to get the declared value of your items back before we can replace your items or refund you.
We suggest you always use the insured shipping option.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded via your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any questions.