We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, no solder marks, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us and provide your order number. If your return is accepted, we’ll send you a return shipping label (or instructions on how to generate one), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You will be refunded when your returned items have arrived and have been inspected to make sure they are not damaged. Any damaged/used items will not be accepted and hence will not be refunded.
If you request to cancel an unshipped order, you will be responsible for PayPal/Shopify transaction fees. This is typically $0.30 + 3.6% of the total order value, including shipping. This amount will NOT be refunded to you.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you have received the wrong item. We require you to ship your damaged items back to us first for inspection before we will send you replacements or issue a refund.
Any items sent uninsured are being posted at your own risk. We suggest you always use the insured shipping option.
Lost parcels will be processed via Australia Post if you used the insured shipping option. We will lodge an insurance claim and will wait to get the declared value of your items back before we can replace your items or refund you.
We suggest you always use the insured shipping option.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded via your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any questions.