We ship with Australia Post - Standard International Parcel mail. It is insured and it is tracked. We, and Australia Post consider your item delivered once your postal company marks it as 'Delivered'. Our ownership and responsibility of the parcel ends once we hand it over to Australia Post.
Each item is packaged securely in a bubble wrap bag and taped to the inside of the parcel.
Parcels are sent out twice a week, usually on a Monday and Thursday.
Our shipping costs are fixed across several regions, however if you would like to get an estimate of shipping to your location, you can use this page.
If you live in a high risk area, you may want to include Signature on Delivery (contact us - it is an additional fee in many countries) , use a PO box or similar. We cannot re-ship your parcel if it has been stolen. We can provide any paperwork you need if you wish to lodge a stolen parcel complaint in your country. We and Australia Post will not reimburse you for a stolen 'delivered' package.
Shipping Delays due to COVID-19
Please see this page to see information about any current shipping delays due to the global COVID-19 situation.
Import duty, tax and any fees, including customs fees are your responsibility and are not included in our shipping price. We must declare the full shipment price. Please consider this when making a purchase.
If you're located in Europe, please see this page on the VAT e-commerce laws.
Unfortunately we do not offer to combine orders. If you would like to add an item to your existing, unshipped order we can do that - just email us and we'll invoice you for the extra item(s).
See the refund policy for more details about replacements.